Computer Help Desk


Information to help answer some computer
related situations or questions at home and at work!  

 

 Printers
Ink Cartridge, Replacement, Paper Jam, etc.... 

 

Help Desk and Trouble-shooting your Computer
Project Help, How to Guide, E-mail questions, Virus Removal Tools, Spyware Removal Tools, etc.... 

Links for resources
Resources, Removable tools,

 

Phone Numbers
Contact Technology leave message, Elementary Office, High School Office,  Maintenance, etc....


 

TROUBLE SHOOTING

  Computer Help

(Click to make your Selection)


 






Program is Missing
System is Slow 




Password  Problem



 




Nothing displays on the Monitor?  

  1.       Check  the computer and monitor to see if they are plugged into the wall outlet
             and to the back of the computer.  Sometimes cords pull out enough to not make a good connection.

  2.       If you are using a power strip, plug the computer directly into an outlet instead.  (Make sure your
            power strip is switched in the "ON" position.

  3.       Plug the computer monitor  into a separate outlet to check if  there may have been a blown circuit.

  4.       If the computer is freezing, you may have too many programs running at one time. Try running fewer
            programs and restart your computer often to free up memory.  
 

The screen is black.

  1.      Make sure the monitor is on.  (A green light should display on the lower right side).

  2.      Check the power cord for a good connection.

  3.      Power off the monitor and Power it back on.  Notice the light changing from green to orange?

  4.      Check the buttons on the front of the monitor, brightness may have been turned down.

  5.      Monitors do begin to darken whenever they are about to burn out.  If you feel your monitor is on
            its way out, please notify me so a replacement can be ordered.

  6.      If none of these situations apply, please call or email me .
 

 



Non-System Disk Error

    1.  This means that a disk has been left in the A: drive. 

    2.  Eject the disk and retry.

 

 

 

Keyboard is Frozen

     1.  Check the keyboard's connection to your computer and see that it is plugged in properly. 

    2.  Press Ctrl+Alt+Delete and check your task manager to see if any programs are not responding. 

         In this case, close them and see if it helps your problem.

    3.  Restart your computer.

 

Mouse Doesn't Work

1.  Check your mouse's connection to your computer and see that it is plugged in properly. 

2.  Press Ctrl+Alt+Delete and check your task manager to see if any programs are not responding.  In this case, close

    them and see if it helps your problem.

3.  Restart your computer.

 

System is Slow

If your system is running slowly, you have a couple of options to fix your problem.

1.  You may be running too many programs.  Try closing some of the programs you're running by pressing Ctrl+Alt+Delete and close any program you are not currently using.

2.  Your computer may have corrupted and/or unnecessary files on it.  Go to Programs> Accessories> System Tools and try running the Disk Defragmenter and Disk Cleanup.  This will remove unnecessary and corrupted files on your computer. 

 

Vanished Document

1.  If your document has seemingly vanished into thin air, you may have just opened a new window.   Close the current window you're viewing and that will probably reveal your document.

 

Icon Disappeared

1.  You may have accidentally moved one icon over another.  Try clicking and dragging away each icon to see if any lie underneath.

2.  If this fails, create a new icon for your program by finding the program from the Start taskbar, clicking the program and dragging it to the desktop.  By doing this, you've created a new shortcut that will appear on your desktop.

 

Cannot Find Network

1.  If you get this message when you try to go online, you won't be able to use the internet.

2.  See if your internet cable is connected to your computer and make sure that you have signed on. 

3.  If neither of these work, you may have problems with your internet provider whom you should now contact.

 

Printer not found

1.  You either don't have a printer installed on your computer, or you did it incorrectly.

2.  Go back through your printer setup and recheck everything.

 

 

 

 

 

 

 

 






 

Printer Help

PRINTER HELP DESK

My printer is not printing.  The Printer you are using may need a new ink cartridge.  This is not always the case, but it is always a good place to begin once a printer that was working fine, suddenly stops.  To check to see if you are out of ink:  Click on START; SETTINGS; PRINTERS and select your printer, by "double clicking"  

Now, click on  PRINTER, then click on PROPERTIES, and click on "Print Test Page" and click OK.  The printer should print a test page.  If this page looks great, you are not out of ink.  If this page WILL NOT PRINT, move to next step.  

Installing a new ink cartridge:  1.  Locate the correct replacement.  2.  Remove protective tape along edge before inserting into the printer.  3.  Do not use force, and place the cartridge into the printer.  4.  Close lid.  5.  Go to START; SETTINGS; PRINTERS and select your printer, by "double clicking"  Now, click on  PRINTER then click on PROPERTIES and click on "Print Test Page" and click OK.  The printer should print a test page.


My printer is not printing.  (Maybe you heard a bad noise?)   A printer that will not print may have a paper jam.  If you have any lights that are flashing red or that are on that normally aren't on, inspect the printer.  It is VERY IMPORTANT that you do not FORCE any paper from the printer.  Paper will sometimes tear and create a larger jam.  Other times gears my become stripped when paper is pulled in the incorrect direction.  Please note that many printers have a release tray in the back to remove the jam, just twist the knob and remove the back panel to easily remove the paper jam.  If you are not comfortable about removing a paper jam, please send and e-mail to contact support (Mrs. McAnally) as soon as possible. 

My printer is not printing.  (Maybe you relocated your printer?) The printer may have come unplugged from the workstation.  Please check the cables to the printer and workstation.    

My printer is not printing correctly.  I have no idea what happened and I have tried everything.   Rest assured there is some software that will cause the printer drivers to corrupt and cause your printer to print out symbols etc.  If this happens, please contact support .


PRINTER INK:
Using the following Chart, locate your printer model and corresponding ink cartridge. Once you have determined the correct replacement part, contact Mrs. McAnally  for a new cartridge.  (Please don't throw out the old one it may be fine.  There is a possibility that the new one won't fix the problem you are having with your printer.)

Please note that some printers only need one cartridge, while others require a full color and black to work properly.

 

Ink Information Chart

HP Model:

Black
Color
540
 51626a

Laser 6L

 Laser 6
No
600

 29a

  
612
 20
 49a
672
 29a
 49a
687

694

697

 29a

 49a

722c
 45
 C1823d
842c
 15
 C6625a
882c
 45
 C1823d
932
 45
 78
942
 45
 78

952c
 45
 78

960

 45 78

1100

    

1200

 15x - Laser (HS LABS, JH LAB)
1600
 Q6000A
 Q60001A, Q60002A, Q60003A

2015

 53X ARLAB

5150

 56 57

6122

 45 78

6940

 96  97

CP 1160

 14 16

2200

 96 NO

D2460

 21 22 

3600N


 

 Black
Magenta
Cyan
Yellow		 Q6470A  (  )
Q6473A  (  )
Q6471A  (  )
Q6472A  (  )

4050N

 C4127x - Laser No
     
     
BOLD indicates newer PRINTER!

  
  

All Other Printers
 
EPSON Model:
 Black
 Color
777i
 T-
 T-
Dell Printer Model:


  Order from Dell.

 


CANON:


S300

Requires 3 Separate




 

 

 PHONE NUMBERS


                                                  Main Telephone Number:  883-2311              Extension     

Technology Director Mrs. McAnally

203

  Mrs. McAnally Cell

341-7687

High School Secretary  Donna Urbanczyk 225
Elementary Secretary Debra Cook 200
Maintenance Kacy Davis 155
Dell
 Tech Support

1-800-822-8965

Dell
 Gold Support

1-866-876-3355


 

 LINKS TO RESOURCES

 

          http://www.ed.gov/pubs/parents/internet/ -- Parents Guide to the Internet

         http://www.grisoft.com/html/us_downl.htm -- FREE ANTI-VIRUS Software for your HOME COMPUTER

         http://4teachers.org/ -- TEACHERS  Integrating the WEB into your Classroom with WEB QUEST

         http://www.grisoft.com/html/us_downl.htm--  SEARCH THE INTERNET BY ASKING A QUESTION.

         http://spybot.eon.net.au/en/mirrors/index.html-- FREE SPY WARE REMOVAL TOOL 

         http://westpoint.k12.ms.us/Virus/VirusFix.htm-- FREE VIRUS REMOVAL TOOLS AND PATCH DOWNLOAD

 

Remember--Keep your computer Patched and anti-virus up-to-date!!!  NEVER open email that is unexpected!!!!!


TROUBLESHOOTING

 

     Report Problems you are experiencing here.


 

                 


 

             Questions about your Home computer?



 


Any suggestions or comments please e-mail

 

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 Last updated 12-4-07